Managing employees effectively is a critical component for any business owner. The ability to manage employees is a learned skill and must be consistently utilized. Setting expectations, providing positive feedback, giving constructive criticism, and delegating are only a few of the important skills the owner must learn to master. These skills will help insure the owner that business objectives are met – even when he or she is not present.
Setting expectations – Responsibilities and job requirements should be made clear during the interview and on-boarding process. These expectations can range from the basics of work hours and appearance, to specific performance measurable and results. Often these details are not discussed or made clear resulting in the employer and employee having different ideas on what is expected. Putting these expectations in writing, as well as discussing them, can insure that there is no misunderstanding.
Providing feedback – Frequent feedback from the employer is essential, especially early on in the employment relationship. Work that is performed to expectation should be recognized and praised. Areas that need to be improved must addressed in a timely fashion. If you say nothing, you are telling the employee that what they are doing is okay, even if it is not.
Constructive criticism – There are times when an employee needs to know they have done something incorrectly and the action taken cannot happen again. Always have the discussion in private and make sure that as the supervisor you stay in control of the discussion. The timing must be as soon as possible after the specific event has occurred. With each day that passes, the facts will become fuzzy and will be debated by you and your employee. Be clear on the action observed, why it was not handled properly, and how it should have been done. If this is a first occurrence, the blame sits with the supervisor. However, once the discussion has be held, any future events are on the employee.